Theatre Policies

Welcome to the Susan and Phil Hammer Theatre Center! Our goal is for every person to enjoy an outstanding experience. Please contact us if there is anything we can do to serve you better.

HOUSE RULES:

  • No smoking inside or immediately outside the building

 

  • No outside food or drink.

 

  • We welcome Service Animals. Pets who have not been specially trained to assist with a disability are not allowed inside the lobby or theatre.
The dark blue structure of the front of hammer theatre, a light post placed in front. In the left corner is an icon of theatre masks
A closeup of a rack of suit jackets. In the right corner is an icon of a bell

EXTRA SERVICES:

  • Information Desk Representatives

 

  • KultureCity Sensory Bags – Learn more here!

 

  • Lost & Found

 

  • Ticketing services

 

  • Coat Check services

 

  • Booster seats available upon request

 

  • Assisted Listening devices – Learn more here!

SECURITY:

Conduct

  • We reserve the right to refuse admission or eject any person whose conduct is deemed unbecoming or interferes with the audience’s ability to enjoy the performance in the manner in which it was intended, without a refund on their ticket purchase or exchange to another performance.

 

  • Hammer staff utilizes Evolv security screening systems to screen patrons upon entering the theatre. You can learn more about Evolv here!

 

Personal Bags

  • Theatre Management reserves the right to require you to open personal bags and backpacks for inspection as a condition of entry to the theatre. We may require that some items not be allowed into the theatre for security concerns.

 

Emergencies

  • Hammer staff is trained to manage emergency situations. In an emergency, listen for instructions. In the case of an earthquake, remain seated, or crouch below seats, then listen for instructions from the Hammer staff.
A closeup of a illuminated yellow and black exit sign. in the left corner is a pictogram of an exit
A large red backback worn on someone's back. In the right corner is the prohibition symbol

PROHIBITED ITEMS:

  • Weapons of any kind (knives, guns, pepper spray)

 

  • Large bags/backpacks (items must be smaller than 12″ x 12″ x 7″), Larger items may be held with coat check during a performance

 

  • Signs, banners, or flags of any size

 

  • Noise-making devices (confetti, poppers, air horns, drums, whistles)

 

  • Professional audio or video recording devices and tripods

 

  • Skateboards, hoverboards, rollerblades, scooters, bicycles

 

  • Balloons, permanent markers, spray paint, silly string