Theatre Policies

Welcome to the Susan and Phil Hammer Theatre Center! Our goal is for every person to enjoy an outstanding experience. Please contact the Director of Patron Services, Maria Bones, 408-924-8510, if there is anything we can do to serve you better.

Frequently Asked Questions


Does my child need their own ticket?

Yes. ALL patrons, regardless of age, must have a ticket to enter the theatre.

ADA Accessible seating

ADA Accessible seating is located in the Orchestra and Balcony areas only.

The Parterre seating section is only accessible by stairs.

Can I get my ticket refunded if I don’t use it?

No. There are no refunds unless a performance is cancelled or rescheduled.

Exchange policies

Exchange policies vary and are set by the presenter of each event.

House Rules

  • No smoking.
  • No outside food or drink.
  • We welcome Service Animals.  Pets who have not been specially trained to assist with a disability are not allowed inside the lobby or theatre.

Extra services

Stop by the Concierge for additional services:

  • Concierge / Coat Check services
  • Booster seats
  • Assisted Listening devices



We reserve the right to refuse admission or eject any person whose conduct is deemed unbecoming or interferes with the audience’s ability to enjoy the performance in the manner in which it was intended, without a refund on their ticket purchase or exchange to another performance.

Parcels, bags

Theatre Management reserves the right to require you to open personal bags and knapsacks for inspection as a condition of entry to the theatre.  We may require that some items not be allowed into the theatre for security concerns.


Please become familiar with the exits. In an emergency, listen for instructions. In the case of an earthquake, remain seated, or crouch below seats, then listen for instructions from the Hammer staff.

Prohibited Items

  • weapons of any kind (knives, guns, pepperspray)
  • large bags/backpacks (items must be smaller than 12″ x 12″ x 7″), bag check available for large items
  • signs, banners, or flags of any size
  • noise-making devices (confetti, poppers, air horns, drums, whistles)
  • professional audior or video recording devices and tripods
  • strollers, skateboards, hoverboards, rollerblades, scooters, bicycles
  • balloons, permanent markers, spray paint, silly string
  • large or pointed umbrellas